What is this role?

As part of the Perform Business Unit, this role supports customer-led growth across South America by managing and expanding an assigned customer portfolio within established market segments.

The Account Manager plays an important role in strengthening customer relationships, identifying and converting new business opportunities, and delivering sustainable revenue and margin growth. Through proactive account management, disciplined commercial execution, and close collaboration with internal teams, this position contributes directly to iGM’s growth and customer success in the region.

Position in the organization:

The Account Manager:

• Reports to the Commercial Manager – South America

• Key interfaces with the Perform Business Team, Technical Service & Growth Enablement, Marketing & Communications, Customer Service, Supply Chain, Operations and customers across South America

• Works as part of the regional sales team, supporting priority accounts and business initiatives according to regional needs

• Has no direct reports

Key Responsibilities

• Manage and develop an assigned customer portfolio, building strong, long-term relationships and identifying growth opportunities.

• Protect and grow revenue and margin through disciplined account planning, pipeline management, pricing execution, and commercial follow-up.

• Identify, prospect, and win new customers within established segments, including the reactivation of inactive accounts.

• Maintain a healthy opportunity pipeline, ensuring accurate CRM updates, forecasting, and follow-up activities.

• Act as a key customer contact, providing commercial and after-sales support and coordinating internal resources to address customer needs.

• Promote iGM’s product portfolio, conduct commercial negotiations, and identify new product and business development opportunities.

• Represent the voice of the customer and share relevant market, competitor, trend, risk, and opportunity insights.

• Collaborate with Technical Service & Growth Enablement and other cross-functional teams on customer visits, trials, onboarding, application support, and commercial execution to ensure customer satisfaction and deliver revenue, margin, and growth targets.

What We Are Looking For

• Bachelor’s degree or equivalent working and thinking level in Business Administration, Business, Chemistry, Chemical Engineering, Materials Science, or a related field.

• Experience in B2B sales, account management, customer service, or related commercial roles, preferably within industrial, specialty materials, or chemical markets.

• Experience in developing customer accounts, acquiring new customers, and identifying business growth opportunities.

• Familiarity with sales forecasting, opportunity pipeline management, CRM systems, and structured commercial processes.

• Strong communication, organization, and stakeholder management skills.

• Results-oriented and customer-focused mindset, with ownership and discipline in commercial execution.

Development & Exposure

This role provides broad exposure to customer and account management, business development, pricing, forecasting, and commercial execution within the Perform Business Unit. Working closely with customers and cross-functional teams across South America provides valuable insight into iGM’s products, applications, markets, and end-to-end commercial processes. The position offers opportunities to strengthen commercial capabilities, develop broader market knowledge, and gain experience managing increasingly complex customers and business opportunities within iGM.