What is this role?

This role supports the conversion of commercial interest into opportunities and orders within the Perform business by ensuring timely follow-up on leads, samples, customer inquiries, and early-stage opportunities.

The Inside Sales Representative plays an important role in supporting the sales team through organized commercial follow-up, active prospecting, accurate information management, and coordination with internal teams. By helping opportunities progress efficiently, this role enables Account Managers to focus on customer development and relationship management while contributing to responsive customer service and commercial growth.

Position in the organization:

The Inside Sales Representative:

• Reports to: Commercial Manager – South America

• Key interfaces: Account Managers, Marketing, Customer Service, Supply Chain, Operations, Demand Planning, and customers

Key Responsibilities

• Follow up on incoming leads, customer inquiries, samples, and early-stage commercial opportunities within the Perform business.

• Support customer service activities and commercial follow-ups as requested by the Account Managers.

• Conduct active prospecting, research, and qualification of leads in Brazil and international markets to support new customer acquisition.

• Identify and support the reactivation of inactive customers in domestic and international markets.

• Gather relevant information to support the initial qualification of opportunities and direct qualified leads to the appropriate commercial representative.

• Maintain accurate and up-to-date information on leads and early-stage opportunities in the CRM and support commercial reporting.

• Monitor open customer orders and coordinate follow-ups with internal teams to support agreed customer timelines.

• Support sales forecasting, Demand Planning, pricing activities, and product allocation by maintaining and providing relevant commercial information.

• Follow up on toll manufacturing and repackaging activities, coordinating with the relevant internal teams as needed.

What We Are Looking For

• Bachelor’s degree in progress or completed in Marketing, Commercial Management, Business Administration, or a related field.

• Experience in Inside Sales, S&OP, Market Intelligence, Commercial Support, Customer Service, or other B2B sales-related roles.

• Experience supporting sales teams and working with customer service and relationship management processes.

• Advanced proficiency in Microsoft Office, particularly Excel for data and scenario analysis, with familiarity with ERP systems, CRM, and Power BI.

• Customer-oriented mindset, with attention to detail and responsiveness.

• Basic English and Spanish proficiency.

Development & Exposure

This role provides broad exposure to commercial activities within the Perform business, including lead management, customer prospecting, sales support, forecasting, pricing, and order follow-up. Working closely with Account Managers and cross-functional teams provides the opportunity to develop a strong understanding of iGM’s customers, products, commercial processes, and markets while building capabilities in B2B sales and customer relationship management.